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Robert Alan Morgan |
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Country of citizenship: |
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Veterans' Preference: |
10-point preference based on a compensable service-connected
disability of 10 percent but less than 30 percent |
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Contact Current Employer: |
Yes |
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AVAILABILITY |
Job Type: |
Permanent |
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Work Schedule: |
Full Time |
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Shift Work |
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DESIRED LOCATIONS |
US-PR |
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US-AK |
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US-CO |
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US-FL |
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US-HI |
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US-TN |
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US-DC |
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US-AE |
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US-AA |
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US-AP |
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WORK EXPERIENCE |
SSTC VoIP |
4/2007 - Present |
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Salary: 75,000 USD Per Year |
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Hours per week: 100 |
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Exec VP - Network Operations / Owner |
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Provide international VoIP voice & data traffic for Tier 1,2 & 3 carriers, calling card companies, and other
customers requiring these services. Duties include sales, provisioning, and
troubleshooting of international VoIP communications. Maintain soft switch to
insure minimum down time, least cost routing & quality assurance of
routes. Locate new customers and carriers via Internet, negotiate rates as
well as completing non-disclosure agreements and contract for same. Manage
technicians to insure company policies are followed. (Contact Supervisor:
Yes, Supervisor's Name: Richard Saskowski, Supervisor's Phone: 615-305-7591) |
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8/2005 - 4/2007 |
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Salary: 48,500 USD Per Year |
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Hours per week: 80 |
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Operations Manager / Partner |
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Maintained all aspects of a CLEC (local phone company) in the
Florida Bell South region including sales, repair, vendor selection,
coordination and billing, DSL sales and repair, employee selection &
management, payroll. Also involved with marketing programs, locating sales
agents and all other duties required to operate a CLEC. Developed and
maintained wholesale VoIP termination network to include soft switch database
manipulation, rate change notification, sales and troubleshooting. Managed
technical and customer service reps. Performed sales and presentations for
potential customers. (Contact Supervisor: Yes, Supervisor's Name: Richard
Saskowski, Supervisor's Phone: 615-305-7591) |
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3/2004 - 8/2005 |
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Salary: 26,000 USD Per Year |
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Hours per week: 50 |
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Customer Consultant / Technical Consultant |
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Duties included sales, customer/technical support and billing
for local, long distance and DSL services for a startup CLEC in |
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WorldCom, Inc. |
1/2000 - 11/2001 |
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Salary: 50,000 USD Per Year |
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Hours per week: 40 |
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Project Manager |
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Managed and directed internal and external organizations to
drive revenue as Project Manager, supporting the Emerging Markets Department
post sales activities. Conducted project team meetings, on-site and
conference call presentations in support of having a focal point into the Worldcom, Inc. matrix. Assisted customers in efficiently
and effectively procuring the desired services purchased. Acted as Regional
Director during his absence. |
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Worldcom, Inc. |
6/1994 - 1/2000 |
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Salary: 46,500 USD Per Year |
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Hours per week: 40 |
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Responsibilities included Pre-Sales support,
presenting Worldcom products and services to new
customer prospects, provide technical assistance and network designs of
voice, data, frame relay and ATM for the Southern Florida National &
Major Accounts Sales team. I also assisted in the isolation of chronic
problems of customer voice and data network difficulties. Acted as Regional
Manager during his absence. |
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Worldcom, Inc. |
10/1990 - 7/1994 |
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Salary: 40,000 USD Per Year |
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Hours per week: 80 |
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Supervised a staff of 10+ Network Operation Center Technicians,
accountable of all activities within the Private Line and Surveillance
Departments, ensure adequate coverage of the NOC 24 hours a day, 7 days a
week. Duties also included evaluating subordinates, performing reviews and
training individuals to allow for the best possible customer service and the
least amount of telecommunications downtime. Repaired and maintained personal
computers within the department when necessary and dispatched nationwide to
customer premises to solve data/voice/network failures not isolated by remote
means. Acted as Manager during his absence. |
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Worldcom, Inc. |
7/1989 - 10/1990 |
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Salary: 32,500 USD Per Year |
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Hours per week: 40 |
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Digital Access Cross Connect System Administrator |
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Maintained a network of 34 cross connect
systems nationwide of various brands and models, including password and
command file maintenance, report generation and system databases. Controlled
all procedures governing the installation and removal of circuits.
Coordinated all hardware and software maintenance to be performed and ensured
all DACS were operating within the manufacturer parameters. Tracked problems
and performed trend analysis. |
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Worldcom, Inc. |
8/1987 - 7/1989 |
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Salary: 27,500 USD Per Year |
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Hours per week: 60 |
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POP/Fiber Terminal - Lead Technician |
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Supervised all phases of a Fiber Optic Terminal including site
personnel. Duties included the installation, maintenance and repair fiber
optic, DACS, multiplexer and modem transmission equipment. Test and analysis
of lightwave, DS-3, DS-1 and DS-0 level circuits.
Dispatched to customer premises to isolate and repair troubled voice and data
networks/circuits. Installed and maintained the Florida Lottery Token Ring
network for the |
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Worldcom, Inc. / Long
Distance |
6/1985 - 8/1987 |
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Salary: 35,000 USD Per Year |
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Hours per week: 50 |
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Technical Supervisor |
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Supervised 8 technicians for the |
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11/1980 - 10/1984 |
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Pirmasens, Rhine Main |
Salary: 14,000 USD Per Year |
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Hours per week: 50 |
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E-5 / Station Technical Controller 32D20 |
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Maintained communications while working for the National Command
Authority, insuring top quality communications for the highest elected |
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EDUCATION |
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Pirmasens, Rhein
Main |
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Some College Coursework Completed - 6/1982 |
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2 Semester Hours |
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GPA: 4 out of 4 |
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Relevant Coursework, Licensures and Certifications: |
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Pirmasens, Rhein
Main |
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Some College Coursework Completed - 1/1982 |
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2 Semester Hours |
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GPA: 3.4 out of 4 |
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Relevant Coursework, Licensures and Certifications: |
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JOB RELATED TRAINING |
1/1997 UUNET Internet Training Course Certification Washington
DC - Washington DC - US |
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LANGUAGES |
German |
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Spoken: |
Intermediate |
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Written: |
None |
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Read: |
Novice |
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AFFILIATIONS |
Free & Accepted Masons |
Junior Deacon |
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Order of Eastern Star |
Worthy Patron |
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REFERENCES |
Steve Covart |
Qwest Communications |
Fiber Technician |
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Phone Number: |
904-252-2525 |
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Email Address: |
steven.covart@qwest.com |
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Reference Type: |
Professional |
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Richard Saskowski |
SSTC VoIP |
CEO |
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Phone Number: |
305-615-7591 |
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Email Address: |
richard.seskowski@comcast.com |
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Reference Type: |
Professional |
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Student |
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Phone Number: |
786-564-6235 |
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Email Address: |
looking992@yahoo.com |
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Reference Type: |
Professional |
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Bill Hartley |
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Phone Number: |
772-359-1136 |
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Reference Type: |
Professional |